Privacy Policy

Effective date: September 17, 2026

This Privacy Policy describes how Chathot ("we", "us") collects, uses, and protects information when you use the Chathot service at chathot.izysync.com (the "Service"), including when the Service is connected to third-party messaging platforms such as TikTok, Facebook, Instagram, Zalo, and email.

1. Information We Collect

We collect information you provide directly (such as account details), information generated through your use of the Service (such as conversation content, messages, and contact details of customers who message you through connected channels), and technical information (such as IP address and device/browser metadata) necessary to operate and secure the Service.

2. Information from Connected Platforms

When you connect a third-party channel (for example, a TikTok Business Messaging or TikTok Shop account) to the Service, we receive and process messages, sender profile information (such as display name and avatar), and related metadata from that platform solely to provide customer support functionality within the Service.

3. How We Use Information

We use collected information to operate, maintain, and improve the Service, to enable customer conversations across connected channels, to provide AI-assisted reply suggestions, and to comply with legal obligations.

4. Data Sharing

We do not sell personal information. Information is shared only with service providers necessary to operate the Service (such as hosting and AI providers) and as required by law.

5. Data Retention

We retain information for as long as necessary to provide the Service and for legitimate business or legal purposes, after which it is deleted or anonymized.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, use, or disclosure.

7. Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your information. Requests can be made through the contact channels provided within the Service.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

9. Contact

Questions about this Privacy Policy can be sent through the contact channels provided within the Service.